Get all your news in one place.
100's of premium titles.
One app.
Start reading
Kiplinger
Kiplinger
Business
H. Dennis Beaver, Esq.

THE TRUTH ABOUT: Being on a first name basis can make everything better - Caught on Camera

An auto repair worker holding a clipboard talks with an angry customer at a repair shop.

“Hearing our name when said in a friendly, non-sarcastic or negative tone of voice is one of the sweetest sounds, as it creates a chemical reaction inside our brain which then releases the feel-good hormones, dopamine and serotonin, demonstrated by functional MRI studies,” observes Luis Vega, a psychology professor at Cal State Bakersfield, whose professional interests include methods of persuasion.

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.