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The Hindu
The Hindu
National
Syed Mohammed

FORGOTTEN HISTORY: Cab aggregator told to pay 1 lakh compensation to customer | History Defined

Ola

Ride-hailing app Ola has been ordered to pay ₹1 lakh in compensation to a customer after a cab driver abruptly ended the trip and instructed the passenger to exit the vehicle.

The District Consumer Disputes Redressal Commission-III, Hyderabad, was dealing with a complaint filed by Jabez Samuel, a resident of Abids. The opposite party (OP) was Ola Cabs.

The complainant said that on October 19, 2021, he booked a cab for four hours. Around 10 a.m., he, his spouse and another individual boarded the cab, which they found to be unclean and smelly. The cab driver was rude and refused to turn on the air conditioner, he claimed. After traveling approximately 5 km, the driver abruptly ordered them to exit the cab.

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