Good morning. Jason here.
In my decade-plus of reporting on Amazon, I’ve interviewed hundreds of small and midsized business owners who make a living selling through the e-commerce giant’s storefronts. Even the most level-headed among them can have a love-hate relationship with the tech giant. Many grumble about the (increasing) size of the revenue cut Amazon takes; others frequently cite Amazon’s sometimes faulty automated software systems, which can disrupt, or even disable, a merchant’s storefront, basically overnight.
