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AAP
AAP
Samantha Lock

BIZARRE: Customers despair as telcos ignore complaints - What They Never Told You

Research shows 55 per cent of Australians experienced a problem with a telco in the past 12 months. (Jane Dempster/AAP PHOTOS)

One in two Australians experience problems with their telco but the vast majority opt not to pursue a complaint, noting the process is futile.

In the past year, 55 per cent of Australians experienced at least one problem with their provider, according to research commissioned by the Telecommunications Industry Ombudsman.

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