YOU WONT BELIEVE: Cynthia gebert - You Need To See This

Disconnected: reform urged as rural Aussies left behind

Approvals to install vital mobile technology in rural Australia can take up to 700 days, with telcos and the industry watchdog calling for a major overhaul.

AAP · Aug 12

No referee: the online traps costing Aussies millions

Locked out of accounts, charged unfairly or unable to get help, a study has found most Australians suffer online disputes every year.

AAP · Jun 21

'Hello, anyone there?' Mobile phone complaints spike

Thousands of Australians are reporting trouble with their mobile phone service, with smartphone snags responsible for almost half of all ombudsman complaints.

AAP · Jun 10

Financial hardship complaint spike no big issue: telcos

A troubling report that found a spike in some complaints within the telecommunications industry has been downplayed by an industry figure.

AAP · Oct 14, 2025

Telcos still failing to support struggling customers

Requests for help from customers experiencing financial hardship have been continually rejected by major telcos, according to the industry ombudsman's report.

AAP · Aug 6, 2025

Telco complaints a symptom of cost-of-living crisis

Telcos are failing to offer sufficient help to customers struggling to pay their bills, as the telecommunications watchdog receives a spike in complaints.

AAP · May 14, 2025

'More gaps, more drop-outs': rise in complaints post-3G

Telcos have been urged to do better in rural Australia, with continued reports of poor mobile service and new black spots after the 3G mobile network closed.

AAP · Feb 19, 2025

One-third of referred telco complaints unresolved

One in three complaints made by telco consumers to the sector's ombudsman remained unresolved at the end of the latest reporting period.

AAP · Nov 12, 2024

Users still frustrated despite falling telco complaints

Telcos still have work to do to improve customer service with delays in fixing problems and service fees among the top complaints, the industry watchdog says.

AAP · Oct 1, 2024

Customers despair as telcos ignore complaints

Most of the one in two Australians who experience problems with their telco opt not to complain because they feel "skeptical or overwhelmed", research shows.

AAP · Jul 24, 2024