Ryanair has admitted it made an error when staff prevented a 15-year-old boy from boarding a plane to Tenerife.
The budget airline "sincerely" apologised for its blunder when Zak Schoneville was not allowed to board a flight from Glasgow Prestwick Airport to the Spanish island on Monday May 2.
Ryanair, which was accused of making up a rule, said it has written to the family and given them a full refund in addition to a further travel voucher "as a gesture of goodwill" after taking responsibility for the "clear error".
