Apples and oranges: watchdog's comparison site warning Savvy consumers might be getting less than they bargained for from price comparison websites, as the corporate watchdog sniffs out dodgy operators. AAP · Sep 21
Insurers warned against offering dodgy cash settlements The financial regulator has found insurers often offer cash payouts to repair damage based on a single quote, which can leave customers out of pocket. AAP · Aug 30
Cash settlements on home insurance claims leaving vulnerable Australians short-changed, Asic says Corporate regulator finds insurers settling most claims with cash rather than by managing repairs or rebuilding, warning of ‘unfair outcomes’ for homeowners The Guardian - AU · Aug 30
Car insurance customers in the dark about fee hikes Car insurance premiums surged eight per cent while the broader consumer price index rose three per cent, in part due to a surge in vehicle theft in Victoria. AAP · Aug 10
Car owners should challenge insurers on steep price hikes and ‘call their bluff’, Asic says Regulator finds many insurers raising premiums faster than inflation and advises customers to ask for better deals The Guardian - AU · Aug 10
'It breaks your heart': scammers fake a real economist A well-known economist has spoken about his experience of being impersonated by scammers, warning vulnerable Australians not to fall for their tricks. AAP · Jul 16
Australia's car loan trap: industry warned to be 'fair' The findings of a major report on car financing in Australia aren't pretty, leaving the industry body to make clear that customers must be treated fairly. AAP · Jun 24
Gen Z bombarded by fake crypto trading scams "If it sounds too good to be true, it probably is", is the advice being given to young people amid a surge in scams involving fake crypto trading platforms. AAP · May 24
ASIC Issues Warnings To Aussie ‘Finfluencers’ Over Alleged Unlicensed Financial Advice The four finance influencers are suspected of providing “misleading and deceptive” advice on social media. Pedestrian.tv · Apr 24
Watchdog puts bite on 'finfluencers' deceiving Gen Z The financial services watchdog has sent warnings to social media accounts providing deceitful advice on platforms used by two thirds of young Australians. AAP · Apr 23
Slow whistleblower reform take up in corporate sector Whistleblowers are having a harder time coming forward in some large companies that have failed to implement reforms to encourage disclosures about wrongdoing. AAP · Dec 3, 2025
Banks forced to take action on high-fee accounts Banks must ask themselves some 'difficult questions' following a review by ASIC, which has resulted in refunds totalling millions for low-income customers. AAP · Jul 28, 2025
Crying poor claim as insurers accused of price gouging A crackdown on how insurers respond to climate change has been declared by the corporate watchdog, as a union accuses some of the biggest firms of crying poor. AAP · Aug 21, 2024
Banks lashed for ripping off poorer customers The market watchdog has slammed four major banks for causing financial distress to more than two million Australians by systematically overcharging on fees. AAP · Jul 14, 2024
AAP · May 19, 2024 'Abandoning customers': lenders fail battling borrowers Mortgage stress in Australia is at its highest level since the global financial crisis but many borrowers are finding it too hard to get help from their bank.
AAP · May 6, 2024 Aussie nest eggs being drained by dodgy cold-callers Workers are being warned to be wary of cold callers using dodgy tactics to bait them into switching super products at the detriment of their retirement savings.
The Guardian - AU · Apr 26, 2024 Urban Rampage banned from using Centrepay to sign up mostly Indigenous customers to credit arrangements Asic finds arrangements posed ‘significant risk’ of financial hardship but clothing store says it will appeal ‘racist and paternalistic decision’
AAP · Feb 2, 2024 Insurers warned, but nation must mitigate for disasters Insurers are being warned to do the right thing by customers devastated by natural disasters, but the nation must also invest in mitigation measures.
The Guardian - AU · Nov 1, 2023 Choice shames Coles and Woolworths with Shonky award for ‘cashing in during cost-of-living crisis’ Supermarket duopoly among consumer advocate’s list of 2023’s worst products and services, alongside rental platforms and a mini-fridge
The Guardian - AU · Jul 25, 2023 Urgent scam warning as Australia’s largest loyalty point programs, including Qantas, Telstra and Coles, targeted Customers warned to be vigilant of messages stating their rewards are expiring as pressure builds for banks to offer compensation
The Canberra Times · Apr 18, 2023 ACT to fork out for product advice to drive electric appliance take-up CHOICE product test information informs a new government site.
The New Daily · Feb 9, 2023 Proposed rules on financial advice could erode consumer protections, experts say Consumer groups have called Treasury's new financial Quality of Advice Review a "recipe for another [banking] royal commission."
The New Daily · Nov 4, 2022 Qantas results show a bounce back, but Rex soars with the best performance Qantas clawed its way back to perform better on delays after a shocking few months as the worst-performing airline in Australia.
ABC News · Nov 2, 2022 Choice hands Shonky awards to Qantas, VetPay, Steggles, Bloomex and Zega Digital cookware Qantas has picked up a Shonky Award from consumer advocacy group Choice over its flight credits scheme, flight cancellations and lost baggage. A finance product for pet owners and an online florist also picked up gongs.
AAP · Nov 2, 2022 Qantas quibbles with Shonky gong What does Qantas have in common with chicken nuggets? They're both among the winners of the latest Shonky Awards.