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RARE PHOTOS: 3 - The Real Truth

Southwest’s holiday meltdown was decades in the making

Are you done with Southwest Airlines, after your Christmas and New Year’s travel was ruined by the airline?

Tribune News Service

Southwest Airlines doles out travel credits. Is it enough to appease disrupted flyers?

As Southwest Airlines returns to normal flight scheduling, the company has another daunting task ahead: making amends to inconvenienced flyers — many of whom can’t put a price on their scrapped plans and missed time with family over the holidays.

Tribune News Service

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

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As Southwest Airlines recovers from one meltdown, how does it prevent another?

Reeling from one of the worst months in company history, Southwest Airlines leaders are trying to figure out what options there are, if any, to prevent another cancellation meltdown.

Tribune News Service

Capitol Hill promises even more scrutiny for Southwest Airlines - Roll Call

Southwest Airlines will be subject to Senate scrutiny after canceling more than 70 percent of its flights the day after Christmas.

Roll Call

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

WEKU

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

The Independent UK

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Southwest resumes ‘normal’ Friday schedule after meltdown

Southwest Airlines resumed a normal flight schedule Friday morning after more than a week of canceled flights and disappointed travelers.

Tribune News Service

Southwest Airlines promises stability after mass US cancellations

US Department of Transportation vows to investigate Southwest Airlines for cancellations following severe winter storm.

Al Jazeera

Holiday meltdown exposes Southwest Airlines’ technology woes

Passengers across the country waited in airports this week while Southwest Airlines’ operation crumbled, because it couldn’t get pilots and flight attendants assigned to flights.

Tribune News Service

Sanders calls out Southwest CEO "greed"

The Vermont senator blasted Southwest's "unacceptable" meltdown and demanded the Transportation Department step in

Salon

Southwest needs to get its flights in order — and fast

After a massive meltdown, the air carrier needs to take care of its thousands of upset customers and make systemic changes to antiquated systems.

Chicago Sun-Times

Michael Hiltzik: Southwest's meltdown was born in America's cheapskate corporate culture

Through much of 2022, the most often-asked questions about Southwest Airlines concerned issues such as whether it would allow preassigned seating, start charging for all checked baggage and institute change fees — scrapping all those policies that have made the airline unique.

Los Angeles Times

Unclaimed luggage piles up at airports following Southwest cancellations

After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.

WEKU

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Al Jazeera

‘System failure’: US blames Southwest Airlines for meltdown

US Secretary of Transportation Pete Buttigeig says mass flight cancellations are not merely a ‘weather-driven issue’.

Tribune News Service

Southwest Airlines cancellations drag on with no end in sight

Southwest Airlines canceled more than 4,800 flights for Wednesday and Thursday as its operational meltdown bleeds into a second week with no indication of when it will end.

Tribune News Service

Southwest Air memos showed growing alarm on eve of epic winter storm

As a winter storm bore down on a broad swath of the U.S., a staffing crisis was brewing for Southwest Airlines Co. in Denver.

WEKU

Southwest cancels another 4,800 flights as its reduced schedule continues

The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.

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Tribune News Service

Southwest Airlines flight woes likely to continue for days

Southwest Airlines Co. expects the flight chaos caused by the massive winter storm that battered the U.S. to continue for at least another few days as the government questioned whether the airline is complying with its customer service plan.

Tribune News Service

Southwest Airlines brings back dividend as government aid restrictions expire

Dallas-based Southwest Airlines will give $428 million back to shareholders as it brings back its dividend after more than two years.

Tribune News Service

Southwest Airlines President Mike Van De Ven stepping down at end of 2022

Southwest Airlines’ No. 2 executive is stepping down at the end of the year and giving up his role as president and chief operating officer.

Tribune News Service

Southwest Airlines pilots at Dallas Love Field: ‘Our passengers and pilots deserve better’

More than 1,300 Southwest Airlines pilots protested the carrier at Dallas Love Field on Tuesday amid tense contract negotiations, holding signs that read “Our passengers and pilots deserve better” and “Southwest’s operation: From first to worst.”

Benzinga

Southwest Reports Q1 Results, Predicts Profitability In Remaining Quarters Of FY22

Southwest Airlines Co (NYSE:LUV) reported first-quarter FY22 operating revenue growth of 128.8% year-over-year to $4.69 billion, beating the consensus of $4.67 billion. Operating revenue declined by 8.8% compared to 1Q19. Adjusted EPS loss improved to $(0.32) compared to $(1.72) in 1Q21, missing the consensus of $(0.30). The airline reported an adjusted operating…

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