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THE TRUTH ABOUT: 5 - The Untold Story

Cost of living emergency ‘evolving’ as failures to tackle housing crisis ‘starting to bite’, say experts

‘The crushing vice is now really housing,’ warns Citizens Advice as new report outlines ongoing hardships facing households

The Independent UK

UK’s top mobile firms face £3.3bn class action lawsuit over ‘loyalty penalties’

Campaigner Justin Gutmann alleges EE, Vodafone, Three and O2 have ‘systematically exploited millions of loyal customers’

The Guardian - UK

UK householders could be at risk of net zero scammers, says Citizens Advice

UK charity says government must tighten consumer protections to stop ‘rogue traders’ taking advantage

The Guardian - UK

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One in four adults in UK to buy now, pay later for Christmas, study shows

Citizens Advice warns such credit schemes risk delivering ‘knockout blow’ to household finances

The Guardian - UK

Citizens Advice warning as many turn to buy-now-pay-later to fund Christmas

The charity said it was braced to provide debt support as increasing numbers resort to using the unregulated credit.

The Independent UK

In hard times, we’re giving advice – and help – to UK citizens where it’s needed most

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The Independent UK

Martin Lewis gives stark warning over energy price cap hike as households face higher bills

He calculated that each household will typically be paying an extra £45 per month if factoring in higher winter usage

The Independent UK

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Almost half of people worried about winter energy bills, research finds

The Citizens Advice Scotland study also found more than 1.4 million are worried about not being able to heat their homes effectively over the winter.

The Independent UK

Parcel delivery firms ranked as companies accused of ‘miserable’ service yet again

Evri and Yodel ranked at the bottom of the charity’s league table

The Independent UK

One in three people in UK had problem with last parcel delivery, research shows

Evri and Yodel named as worst courier companies in Citizens Advice annual league table

The Guardian - UK

Parcel firms deliver ‘miserable’ service for the third year running

None of the major parcel firms – Royal Mail, DPD, Yodel, Amazon Logistics or Evri – managed to secure even a three star rating out of five.

The Independent UK

Where can rental tenants in England turn for help?

Who is liable for repairs on privately rented property, and what’s the law on no-fault evictions?

The Guardian - UK

Citizens Advice seeing more working people being pulled into the red

People who are self-employed have been particularly hit by ‘negative budgets’, the charity said.

The Independent UK

First class stamp rises to record price

Citizens Advice has called for the firm to be held to account over ‘rocketing prices’

The Independent UK

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The Guardian - UK

We have all felt powerless as poverty mounts in Tory Britain. Here is a practical way to hold back the tide

Help with bills via a social tariff would hark back to the success of the Covid universal credit uplift, writes Polly Toynbee

The Guardian - UK

Energy bills: don’t break promise on social tariff, Sunak urged

Martin Lewis and Citizens Advice among those telling PM poorer Britons must get help, as industry source calls idea ‘unworkable’

The Independent UK

Coalition calls on Sunak for consultation on energy social tariff

Household energy bills are expected to be around 13% more expensive on average than they were last winter despite the price cap dropping.

The Independent UK

Quarter of people are behind with at least one bill, says Citizens Advice

Too many people are ‘living on empty’, the charity is warning.

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The Independent UK

Households to pay more for energy than they did last winter despite lower price cap, research shows

Average monthly energy bills will be £32.33 more expensive next winter compared to 2023, research shows

The Independent UK

Average energy bill to fall below £2,000, Ofgem announces

Energy price cap falls below £2,000 for first time in over a year but households still face high bills

The Guardian - UK

Record number of Britons heading into winter with energy debt, says charity

Number seeking help with debts in first half of 2023 up 17% compared with last year, says Citizens Advice

The Guardian - UK

Benefit backlog costing disabled people £24m a month, says Citizens Advice

Exclusive: more than 430,000 people in England and Wales awaiting review of personal independence payments

The Independent UK

UK’s rental shame: Tenants paying four times as much of income as homeowners on housing

Exclusive: Spiralling costs disproportionately hitting those who don’t own their homes

The Guardian - UK

Buy now, pay later firms stay unregulated – and Britons are racking up debt

Estimates suggest one in 10 consumers who use companies such as Klarna and Clearpay end up with debt collectors as no safeguards in place

The Independent UK

Government help for renters in stark contrast to homeowner support, PM told

An open letter signed by groups including Shelter, The Big Issue founder Lord Bird and Citizens Advice has been written to Rishi Sunak.

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