THE TRUTH ABOUT: 5 - The Untold Story

EDF, Utilita and British Gas rated worst energy suppliers for customer service

Service ratings across energy sector between January and March among lowest ever, says Citizens Advice

The Guardian - UK · Jun 24, 2024

Almost a third of household smart meters not working properly, says Citizens Advice

Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefits

The Guardian - UK · May 22, 2024

Home Office slammed by advice centres over plans to hike fees

CITIZENS Advice Scotland (CAS) has condemned Home Office proposals to increase charges for advice services as research shows a 249 rise in demand…

The National (Scotland) · May 20, 2024

Fears of spiralling debt as ‘buy now pay later’ credit quadruples in UK

Campaigners and MPs demand regulation of sector as struggling consumers increasingly use the deals to buy everyday essentials

The Guardian - UK · Apr 6, 2024

Number of households seeking help over energy debt legal action doubles

Suppliers increasingly opting to take customer to court to recover unpaid bills, Citizens Advice says

The Guardian - UK · Apr 5, 2024

‘Negative budgets’: cost of living crisis could lose the Tories dozens of seats

Research finds that in 85 Tory-held seats the number of people with negative budgets is higher than the Tory majority

The Guardian - UK · Mar 16, 2024

Rape and sexual harassment reported by foreign care workers across UK

Multiple cases of abuse and exploitation have been documented, but many staff feel ‘powerless to complain’ for fear of losing the right to work in the country

The Guardian - UK · Mar 12, 2024

Spending on accidental subscriptions has doubled in a year in UK

Charity says problem getting worse, after hard-to-cancel contracts trapped quarter of UK adults last year at cost of £688m

The Guardian - UK · Mar 8, 2024

Citizens Advice says Sizewell C costs should not be paid with energy bill hikes

Independent advice provider calls for clarity on funding and says project may offer ‘poor value for money’

The Guardian - UK · Feb 19, 2024

‘Seriously ill’ mental health inpatients told to attend jobcentre or risk losing benefits

‘It’s beyond ridiculous’ say campaigners in England – rules state that nobody in hospital should be required to attend in person

The Guardian - UK · Feb 10, 2024