Meet the federal public sector's most influential people Part 1: the public servants who are steering the ship. The Canberra Times · Aug 2
New Services Australia boss to face big test at estimates David Hazlehurst began in the agency on January 8. The Canberra Times · Jun 2, 2024
Centrelink claims backlog slashed after hiring blitz More than 500,000 claims made to Services Australia have been removed from the backlog in just 10 weeks. AAP · Apr 25, 2024
Services Australia apologises over Centrelink call centre performance as age pension claims hit by huge delays New data reveals backlog of 1.1m claims across all payments while around half of all calls to Centrelink went unanswered in six-month period The Guardian - AU · Feb 14, 2024
More than 1m claims outstanding at Services Australia The head of Services Australia has vowed to reduce the claims backlog at the department, with more than one million yet to be resolved. AAP · Feb 13, 2024