INSANE: Fairer finance - The Real Truth

Do packaged bank accounts deliver value for money?

As banks raise fees customers pay in exchange for a range of perks, it’s time to ask: Are you are really getting your money’s worth?

The Guardian - UK · Sep 23, 2024

Long call waiting times 'are top frustration' when dealing with organisations

Automated phone systems and unhelpful staff are the next biggest irritations

Wales Online · Feb 21, 2023

Hanging on the telephone: Long call waiting times ‘are top frustration’

Automated phone options, unhelpful staff and hard-to-understand terms and conditions are also among people’s biggest gripes, according to a survey.

The Independent UK · Feb 21, 2023