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DARK SECRETS: Gerard brody | Rare Historical Photos

Origin fined $17.6m for breaches of Victorian energy rules affecting hundreds of thousands of customers

Record financial penalty ‘sends a message about the importance of these rules’, essential services commissioner says

The Guardian - AU

Indigenous women at risk from lack of DV legal funding

First Nations women face appallingly high rates of domestic and family violence, with stretched specialist legal services having to turn away clients or close.

AAP

Should you be compensated if your flight is cancelled? Here’s what happens in the UK and Europe

Laws in other countries entitle travellers to monetary compensation, while in Australia it all depends on individual airlines’ policies

The Guardian - AU

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NDIS providers should be forced to fund ombudsman to address complaints, disability advocates say

NDIS Quality and Safeguards Commission accused of failing to address price-gouging and unscrupulous service providers

The Guardian - AU

‘Everybody has a Qantas horror story’: run of negative headlines brings Flying Kangaroo down to earth

Alan Joyce’s airline portrayed itself as a second home for passengers, but as complaints soar is the brand now toxic?

The Guardian - AU

Qantas accused of misleading conduct over advertising flight own sales staff could not find

Airline denies misleading conduct after customer was unable to find flight to London for advertised $2,455 return price

The Guardian - AU

Larger-bodied airline passengers forced to pay for two seats prompts call for clearer anti-discrimination laws

Advocates say rules for ‘guests of size’ are inconsistent across Australian aviation, generating anxiety and unfair costs for those affected

The Guardian - AU

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How to not get caught in the million dollars a day of scams in Australia

With little chance of getting money back if you are a victim, take these measures to protect yourself from unsolicited calls, texts and emails

The Guardian - AU

Consumers now safer from dodgy lenders

A crackdown on rogue lenders will protect vulnerable consumers struggling to make ends meet, advocates say.

AAP

‘Significant harm’: Government urged towards toughest option in buy-now-pay-later crackdown

Buy-now-pay-later giants like Afterpay could be forced to obtain credit licenses and check whether their customers can afford loans.

The New Daily

When is it worth making a consumer complaint?

In a perfect world, all sectors would have official dispute resolution schemes. Unfortunately that is not the case in Australia

The Guardian - AU

Australians losing superannuation savings to sophisticated new scam

A sophisticated new scam targets the retirement nest eggs of Australians, exposing the vulnerability of a superannuation fund and a major bank to scam activity.

ABC News

Scams are on the increase, and the police and banks might not help you

Financial scams are rising dramatically and the police and banks probably won't help you if you get stung, according to experts in the field.

The New Daily

Australians are losing billions in scams and there are calls for banks to pay them back

Sylvia Chou was looking forward to a comfortable retirement before she fell victim to an online investment scam, that she said her bank NAB should have stopped.

ABC News

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The New Daily

Billions lost as online and telephone scams hit vulnerable victims hardest

Many of the victims of online and phone scams are those people least able to cop a further slap in the face, Madonna King writes.

The Guardian - AU

‘A problem for all states’: Victoria bans embedded power networks in new unit blocks

At least half a million Australians served by private electricity networks that prevent them seeking better deal

ABC News

Thousands of people with side businesses could have the wrong home insurance, experts say

Experts say thousands of Australians with side hustles and hobby businesses may have unknowingly signed up for home insurance that doesn't cover them properly.

ABC News

COVID-19 lockdowns see rise in bank and credit-card fraud as more people work and shop from home

More Australians have had money stolen from their bank or credit-card accounts during the pandemic due to a growth in online shopping. While most victims are reimbursed by their financial institutions, there are some grey areas.

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The Guardian - AU

‘The prices are so much more’: how apartment dwellers get locked into bad power deals

Embedded networks are common in apartment buildings, but leave tenants without the usual consumer protections

ABC News

Calls for motor vehicle ombudsman to help Victorian consumers to resolve car disputes

Finding a resolution with the car dealer has been time-consuming, expensive and ultimately unsuccessful for his family. Consumer advocates say cases like this prove the need for a motor vehicle ombudsman.

The Guardian - AU

Consumer groups urge ASIC to mount full investigation into collapsed funeral fund Youpla

Letter from Save Sorry Business coalition also asks that regulator continue misleading and deceptive conduct case against company in federal court

ABC News

With interest rates about to start rising, experts estimate almost 300,000 mortgage borrowers are at serious risk of default

As interest rates rise, almost 300,000 people who took large and risky home loans during the pandemic could fall into severe financial hardship or even default.

The New Daily

‘Dangerous strategy’: Buy-now/pay-later grocery shopping sparks debt fears

Finance experts are concerned about the expansion of buy now pay later platforms into everyday shopping as supermarkets and petrol stations open their arms.

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