Email address 'looked at once a day': how Services Australia failed to report hack by AI model A string of 'legacy' government websites could be at risk. The Canberra Times · Sep 24
Narrowing window for release of secret robodebt section The window to publish the secret sealed section of the robodebt report before this term of parliament is up next year, is becoming slimmer. AAP · Dec 9, 2024
Services Australia targets call wait times with 3000 extra staff About 500 staff will be in Canberra. The Canberra Times · Nov 5, 2023
Security to be stepped up after public servant stabbing Government Services Minister Bill Shorten has unveiled a security overhaul following a May attack on a frontline welfare staffer. AAP · Oct 13, 2023
Shorten flags consequences for robodebt enablers The robodebt royal commission exposed a "soullessness" within senior parts of the public service which shocked Government Services Minister Bill Shorten. AAP · Apr 18, 2023
'Inhumane' debt collection of welfare overpayments ends The federal government will no longer use third-party debt collection agencies for welfare overpayments following lessons learned from the robodebt debacle. AAP · Apr 12, 2023
Digital wallet for government services on the cards An audit into the myGov app, which houses services like Medicare and Centrelink, has recommended making it a one-stop digital wallet for identification. AAP · Jan 31, 2023
Services Australia digital experience 'likely to get worse' with contractor cuts: Fletcher At least 400 contractors were told their employment was ending on December 2. The Canberra Times · Dec 5, 2022
Burmese migrant steps in as digital literacy gap leaves people exposed to disadvantage Burmese migrant Lat Aung Nanghee moved to Australia in 2013 and found it difficult to access government services online. He is making sure others don't have the same experience. ABC News · Sep 11, 2022
Sick leave before virus payment: Shorten Government Services Minister Bill Shorten says workers will have to use sick leave but not holiday entitlements before claiming the pandemic payment. AAP · Jul 18, 2022