Full list of cancelled London flights as new air traffic control 'issue' causes disruption ‘Technical issue’ hits flights between London and Scotland Evening Standard · Sep 21
UK airports experiencing NATS 'technical issue' with delays reported Passengers travelling from airports in the UK, including Glasgow, are experiencing a "technical issue" today (September 21). The National (Scotland) · Sep 21
Flight disruption ‘not caused by any incorrect actions’ – report A preliminary report into the incident on September 8 was published by the National Air Traffic Services on Friday. Evening Standard · Sep 18
Flight chaos for hundreds of thousands was caused in ‘millisecond’ by software error Error first occurred at 10am but major incident was not declared until 12.30pm, says report The Guardian - UK · Sep 18
Flight ‘chaos’ this month caused by ‘software defect’ – report The fault caused flights both in and out of the UK to be axed, impacting hundreds of thousands of passengers. Evening Standard · Sep 18
‘Software defect’ was cause of travel chaos that grounded thousands of flights ‘At no point was safety in question’ Nats chief Martin Rolfe says as he apologises for the software defect that disrupted thousands of flights The Independent UK · Sep 18
Jet2 issues update to thousands of customers affected by air traffic control glitch IN FULL The Independent UK · Sep 16
Jet2 calls for urgent change after 7,000 customers hit by air traffic control chaos The airline repatriated and refunded all those affected by the issue with the Nats’ system The Independent UK · Sep 16
‘Don’t recall anything quite as bizarre’: LA actress hears hourly apologies at Heathrow tarmac. Little did she know the error canceled over 2000 flights “We never want this sort of thing to happen.” We Got This Covered · Sep 12
MoD forced to deny military jet error caused air traffic control chaos The disruption has prompted calls for Martin Rolfe, chief executive of Nats, to resign The Independent UK · Sep 12
Military aircraft reportedly blamed for UK air traffic control outage Meltdown that grounded thousands of flights caused by ‘spurious’ flight data being entered into system, report says The Guardian - UK · Sep 11
Ryanair chief calls for air traffic control boss to be dismissed after days of flight disruption IN FULL The Independent UK · Sep 11
Ryanair boss demands ‘overpaid, failing’ air traffic chief be sacked after UK airport crisis Ryanair called the Nats back-up system is ‘useless’ after more than 2,000 flights were affected as the result of a technical issue The Independent UK · Sep 11
The Independent UK · Sep 11 Campbeds, snacks and baby food: Should airports have contingency plans for disruption? TRAVEL INSIDER: After more than 2,000 flights were grounded in a single day, MPs are asking why UK airports still have no formal crisis plan for major disruption. Global Travel Editor Annabel Grossman says it’s about time that changed in the latest Travel Insider newsletter
The Independent UK · Sep 11 Why travellers may miss out on compensation after days of airport chaos IN FULL
The Independent UK · Sep 10 Passengers unlikely to get compensation as UK airports return to normal after days of flight chaos Around 100 flights were affected by cancellations on Thursday
Evening Standard · Sep 10 'Hero of Gatwick' becomes viral sensation after shouting out instructions to stranded passengers Kurtis Toy, 36, was labelled a ‘hero’ for stepping in to help customer service staff after his flight from the London airport was cancelled amid the air traffic meltdown
Evening Standard · Sep 10 Flight disruption eases as airport operations return to normal An air traffic control issue caused more than 2,000 flights arriving or departing the UK to be cancelled this week.
The Guardian - UK · Sep 10 Ryanair will dispute passenger’s claim he was sucked out of window CEO Michael O’Leary tells reporters the businessman was sucked ‘towards’ but not ‘out of’ the opening
International Business Times UK · Sep 10 UK Flight Cancelled? You Could Still Get Food and a Hotel Even if You're Owed No Compensation The CAA says passengers may still have a right to food and accommodation even when flight compensation is not payable.
Evening Standard · Sep 9 Flight disruption easing as air traffic boss faces calls to resign Hundreds of thousands of passengers were caught up in the disruption after flights were cancelled following a Nats technical issue on Tuesday.
Evening Standard · Sep 9 Fury as passengers hit by UK flight chaos 'unlikely to get compensation' Airlines are unlikely to have to pay out as the incident is expected to be put down to ‘extraordinary circumstances’ under passenger rights rules
Evening Standard · Sep 9 Passengers affected by air traffic control issue ‘unlikely to get compensation’ Travellers were caught up in the disruption after hundreds of flights were cancelled following a Nats technical issue on Tuesday.
The Guardian - UK · Sep 9 ‘Baggage reclaim was pandemonium’: passengers hit by airport IT chaos in UK recount their ordeals From hours stuck on planes awaiting takeoff, to sleeping the night on the floor at Heathrow. Here are some travellers’ experiences