In 2023, John Lewis asked board member Nish Kankiwala to become its first CEO; after 3 years of losses, the retailer returned to profit in 2024 under his leadership
When Nish Kankiwala arrived at John Lewis in 2023, the retailer was facing a problem that went beyond a weak set of accounts. The business had recorded three consecutive years of losses. Kankiwala's job was to help change that position while also changing how the retailer worked.
The Economic Times ·