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THE TRUTH ABOUT: Probe | History Defined

ATO outsource call centre workers paid 40% less than public service peers, Fair Work submission claims

In lead-up to ‘same job, same pay’ hearings, former call centre worker Nathan Brunne says pay gap is structural and widens at senior levels

The Guardian - AU

‘Bizarre’ bonuses and sausage sizzles: how Australia’s outsource call centres try to lure in poorly paid workers

Staff at four private contractors with government agency contracts say training is poor, morale is low and the attrition rate is high

The Guardian - AU

‘It feels as if I’m working for the ATO – except for the pay’: test case could put brakes on tax office outsourcing

Fair Work Commission case involving ATO could influence viability of many outsourced government service arrangements, expert says

The Guardian - AU

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Worker at Australian Taxation Office call centre takes court action demanding ‘same job, same pay’

Fair Work Commission application comes amid scrutiny of ATO’s use of for-profit call centres

The Guardian - AU

‘The whole thing stinks’: outsourced ATO call centre workers shocked by conditions as callers complain about inexperienced staff

Chartered Accountants Australia and New Zealand also say the ATO’s ‘phone system just doesn’t work’

The Guardian - AU

‘Set up to fail’: ATO outsourcing to private call centres focused on boosting profit not helping Australians

Consumer advocates raise significant concerns as union says contractors use lower-paid staff to boost profit

The Guardian - AU

Geoff Davies obituary

Other lives: Record shop owner and promoter who was at the heart of Liverpool’s punk and post-punk musical boom

The Guardian - UK

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Warning over Centrelink call centres as Services Australia slashes contracts

Exclusive: Agency says decision to cut outsourced workload by 30% is due to reduced demand as unions warn of longer wait times

The Guardian - AU

Unearthed pics of Liverpool's lost teen hangouts and fashions of the 1980s

Roberta Weldon was only a teenager when she began photographing her friends in Liverpool city centre

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