THE TRUTH ABOUT: Probe | History Defined

ATO 'locking in outsourcing arrangements that leave workers worse off': union

The Fair Work Commission held a preliminary hearing in November.

The Canberra Times · Sep 17

ATO outsource call centre workers paid 40% less than public service peers, Fair Work submission claims

In lead-up to ‘same job, same pay’ hearings, former call centre worker Nathan Brunne says pay gap is structural and widens at senior levels

The Guardian - AU · Jun 16

‘Bizarre’ bonuses and sausage sizzles: how Australia’s outsource call centres try to lure in poorly paid workers

Staff at four private contractors with government agency contracts say training is poor, morale is low and the attrition rate is high

The Guardian - AU · Jan 14

Geoff Davies obituary

Other lives: Record shop owner and promoter who was at the heart of Liverpool’s punk and post-punk musical boom

The Guardian - UK · Oct 6, 2023

Warning over Centrelink call centres as Services Australia slashes contracts

Exclusive: Agency says decision to cut outsourced workload by 30% is due to reduced demand as unions warn of longer wait times

The Guardian - AU · Jun 11, 2022

Unearthed pics of Liverpool's lost teen hangouts and fashions of the 1980s

Roberta Weldon was only a teenager when she began photographing her friends in Liverpool city centre

Liverpool Echo · Apr 21, 2022