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FORGOTTEN HISTORY: 23 - Caught on Camera

Southwest needs to get its flights in order — and fast

After a massive meltdown, the air carrier needs to take care of its thousands of upset customers and make systemic changes to antiquated systems.

Chicago Sun-Times

Southwest passengers stuck in a "free for all" baggage claim nightmare

Thousands of Southwest flight cancellations have caused a travel disaster nationwide — with tons of lost bags.

Axios

Southwest Airlines expects normal operations Friday

Southwest is struggling to recover after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.

Chicago Sun-Times

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Michael Hiltzik: Southwest's meltdown was born in America's cheapskate corporate culture

Through much of 2022, the most often-asked questions about Southwest Airlines concerned issues such as whether it would allow preassigned seating, start charging for all checked baggage and institute change fees — scrapping all those policies that have made the airline unique.

Los Angeles Times

Southwest cuts 2,300 flights, schedule in sustained chaos

Southwest Airlines is still trying to extract itself from sustained scheduling chaos and cancelled another 2,350 flights after a winter storm overwhelmed its operations days ago

The Independent UK

Unclaimed luggage piles up at airports following Southwest cancellations

After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.

WEKU

Southwest could return to full operations by the weekend; travelers will get reimbursed for ‘reasonable’ expenses, Chicago officials say

Southwest Airlines could be operating at normal levels by the weekend after days of widespread cancellations, Chicago Department of Aviation officials said Wednesday evening, citing discussions with Southwest leadership.

Chicago Tribune

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Did you lose your bag while flying? What to do if your luggage is missing

It’s been more than two days since Southwest Airlines passenger Todd Krumholz parted with his family’s checked bags, containing Christmas gifts, winter clothes and essentials for his two young children, at Dallas Love Field.

Tribune News Service

Southwest on the ‘naughty list’? Customers begin search for missing luggage

Rows of unclaimed luggage sat in the corner of Dallas Love Field Airport’s baggage claim on Wednesday as dozens of Dallas residents lined up at the Baggage Service Office hoping to recover lost Christmas gifts and everyday necessities.

Tribune News Service

Southwest Airlines slashes thousands of flights in days ahead to ‘reset’ after meltdown

Passengers are still stranded, and Southwest Airlines is still scrambling.

Tribune News Service

Should Southwest Airlines reconsider its point-to-point route system?

Southwest Airlines is experiencing some of the most dramatic cancellations and delays in history, with some putting blame on the carrier’s operational systems.

Tribune News Service

Politicians Who Supported $54 Billion in Airline Bailouts Now Pose as Industry Critics

Political criticism of Southwest's mass flight cancelations mask a cronyist relationship between government and the passenger airline industry.

Reason

Airport police officer threatens to arrest stranded passengers waiting to rebook cancelled Southwest flights

The clash came as travelers across the country faced delays and cancellations

The Independent UK

‘System failure’: US blames Southwest Airlines for meltdown

US Secretary of Transportation Pete Buttigeig says mass flight cancellations are not merely a ‘weather-driven issue’.

Al Jazeera

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Tribune News Service

Southwest Airlines cancellations drag on with no end in sight

Southwest Airlines canceled more than 4,800 flights for Wednesday and Thursday as its operational meltdown bleeds into a second week with no indication of when it will end.

Tribune News Service

Southwest Air memos showed growing alarm on eve of epic winter storm

As a winter storm bore down on a broad swath of the U.S., a staffing crisis was brewing for Southwest Airlines Co. in Denver.

The Independent UK

Hero Florida teacher helps reunite travellers with missing bags amid Southwest luggage chaos

In a nightmare line with her husband trying to retrieve their luggage, Brittany Loubier-Vervisch had a eureka moment

Salon

Southwest spent billions on gifts

Airline in "full-blown meltdown" offered hefty handouts to investors rather than fixing its antiquated systems

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Chicago Sun-Times

Southwest Airlines flight cancellations continue to snowball

Another 2,500 flights are being pulled from arrival and departure boards Wednesday and more are expected throughout the day.

The Independent UK

Southwest Airlines flight cancellations continue to snowball

Families hoping to catch a Southwest Airlines flight after days of cancellations, missing luggage and missed family connections are suffering through another wave of scrubbed flights

Los Angeles Times

Southwest canceled their flights. Then 4 strangers had an adventure

LOS ANGELES — Deborah Rombaut was not at Sacramento International Airport to make friends. She just wanted to get home to Los Angeles.

WEKU

Southwest cancels another 4,800 flights as its reduced schedule continues

The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.

The Independent UK

Buttigieg vows Southwest Airlines will be held ‘accountable’ for 15,700 cancelled flights over holidays

Transportation Secretary says airline has ‘completely melted down’ after cancelling more than 15,000 flights since 22 December

Los Angeles Times

Far from a shock, Southwest meltdown was ‘perfect storm’ of well-known vulnerabilities

As chaos at Southwest Airlines brought misery to thousands of frustrated travelers and growing scrutiny from U.S. regulators and lawmakers, many in the aviation industry said the massive cancellation of flights by the nation’s largest domestic carrier was far from surprising.

Tribune News Service

Editorial: Deregulation got us cheap flights. It also got us this travel nightmare

Pictures of travelers still marooned in airports over the long holiday week are deeply disturbing.

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