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REVEALED: Teleperformance - The Real Truth

How the world’s largest call center operator is blending artificial intelligence with emotional intelligence

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

'Bad move': ScotRail criticised for plans to outsource complaints team to French firm

'Bad move': ScotRail criticised for plans to outsource complaints team to French firm

A TRADE union group has criticised ScotRail amid plans to outsource its complaints team to a French firm.

The National (Scotland)

Teleperformance uses AI to 'Neutralise' Indian Accents to Help Reduce Miscommunication

Teleperformance uses AI to 'Neutralise' Indian Accents to Help Reduce Miscommunication

Teleperformance, the world's largest call centre company, is using AI from Sanas to 'neutralise' Indian accents in real-time for Western customers.

International Business Times UK

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Lawyers Probe 'Dire' Conditions For Meta Content Moderators In Ghana

Lawyers are probing "dire" workplace conditions for Meta content moderators in Ghana, attorneys involved in the investigation told AFP, in what could turn into the latest dispute over the social media giant's labour practices in Africa.

International Business Times

‘I didn’t eat or sleep’: a Meta moderator on his breakdown after seeing beheadings and child abuse

Solomon says the scale and depravity of what he was exposed to was far darker than he had ever imagined

The Guardian - UK

Meta faces Ghana lawsuits over impact of extreme content on moderators

Workers at contractor in Accra say they have suffered from depression and anxiety as a result of their work

The Guardian - UK

The Leading BPO Companies of 2025: Innovation Meets Efficiency

In a world where digital transformation and operational agility are at the heart of business strategy, Business Process Outsourcing (BPO) has emerged as a key pillar of growth and scalability. In 2025, BPO companies are no longer just service providers—they are strategic partners driving innovation, cost efficiency, and enhanced customer…

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Kenya based content moderators mourn Nigerian colleague who 'was desperate to go home'

Kenya based content moderators mourn Nigerian colleague who 'was desperate to go home'

Technology workers in Kenya have held a vigil for a colleague who died in unclear circumstances after she was unable to travel to her home in Nigeria for two years

The Independent UK

Thomas Mackenbrock: What if AI creates more jobs than it destroys?

Thomas Mackenbrock: What if AI creates more jobs than it destroys?

Also: Experts doubt Microsoft’s quantum computing breakthrough, Palantir slumps on Pentagon cuts plan.

‘Don’t allow you to go to the bathroom’: big tech’s call center workers in Greece on strike

‘Don’t allow you to go to the bathroom’: big tech’s call center workers in Greece on strike

Workers at Teleperformance, customer support company for Apple, Google and Netflix, accuse it of union busting and surveillance

The Guardian - US

HR leaders share how they're putting people first in an ever-changing workplace

HR leaders share how they're putting people first in an ever-changing workplace

HR professionals are navigating RTO, AI, cultural changes, and divisive virtual cultural issues.

How Aviva, Cisco, and Teleperformance think about AI in the workplace

How Aviva, Cisco, and Teleperformance think about AI in the workplace

At a Fortune event, executives from Aviva, Cisco, and Teleperformance discussed how to introduce AI to the workplace while maintaining the trust of their workers.

France's top CEOs earn 130 times more than their employees, says Oxfam

France's top CEOs earn 130 times more than their employees, says Oxfam

Anti-poverty charity Oxfam has called for a new law to combat the "indecent" gap between the salaries of France's highest-paid company executives and their staff, after its annual report revealed disparities were growing and an increasing number of people are living on the minimum wage.

Radio France Internationale

Over 40% of woman workforce in manufacturing sector in India is from T.N. : Minister Palanivel Thiaga Rajan

Over 40% of woman workforce in manufacturing sector in India is from T.N. : Minister Palanivel Thiaga Rajan

Tamil Nadu govt. has enhanced maternity leave to 12 months & free bus scheme for women. 42% of India's women workforce in manufacturing sector is from TN. Avtar & Seramount Social Excellence Awards & Male Ally Legacy Awards (MALA) given. 77% of companies in 2023 said diverse workforce positively impacted…

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The Independent UK

Hundreds of thousands of British travellers failed by Passport Office delays, according to damning MPs’ report

People were unable to travel for family emergencies and lost money due to ‘frustrating’ situation

Firm which handled passport hotline lands £322m Universal Credit calls deal

'This is just another example of Government failure, which people up and down the country will pay for.'

French firm fined for passport hotline failures handed £322m Universal Credit calls deal

French company Teleperformance was fined thousands of pounds after passport hotline chaos - but now the Government is paying it millions to handle calls from Universal Credit claimants

The Guardian - UK

Ministers knew about UK passport helpline firm’s poor performance a year ago

French multinational was missing targets for calls and emails as far back as May 2021, documents show

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Scale of Passport Office 'miserable' backlog exposed as 50,000 Brits wait over 10 weeks

Despite a surge in applications being predicted a year ago as the UK came out of the pandemic, MPs heard there were around 550,000 applications being processed at the end of last month

Evening Standard

‘Nightmare’ delays, website meltdowns and a staff vacuum — inside the passport fiasco

Endless queues, a staff shortage and families forced to miss funerals, weddings and opportunities to say goodbye. Katie Strick reports

The Guardian - UK

Homes For Ukraine whistleblower says UK refugee scheme is ‘designed to fail’

Worker claims confused staff are ‘making up response’ to applications and visas are withheld to keep numbers down

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