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FOUND: 3 - You Need To See This

Bills you don’t owe, menacing debt collectors: the terrifying world of energy company customers

A roundup of truly scary dealings with those masters of suspense, obfuscation and in Scottish Power’s case – sheer invention

The Guardian - UK

OVO Energy's new Alexa voice command can tell you when it's a greener time to use energy at home

Better yet, it's voiced by Happy Valley's James Norton

Ideal Home

Why won’t Ovo listen to me: Just give me my money back!

I have £1,200 credit after being billed for a daily standing charge for a non-existent meter

The Guardian - UK

From analysis to the latest developments in health,
read the most diverse news in one place.

Victoria Coren Mitchell: Ovo pocketed thousands ‘they were not owed’

Broadcaster shares energy provider’s alleged incorrect billing on X, saying ‘nothing but legal action will do’

The Guardian - UK

Energy experts reveal the upgrades that will increase the value of your home by 15% – by boosting your EPC rating

Prioritise these now for a huge payout later on

Ideal Home

Energy giant OVO hires veteran supermarket boss Justin King as chair

Ex-Sainsbury’s CEO brings a wealth of retail experience

Evening Standard

I told Ovo Energy my bills were low – now it wants £1,500

I’m so worried we’re not using our heating and trying to cut the electricity we use

The Guardian - UK

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Chiefs featured in new NFL x OVO apparel collection

The Kansas City #Chiefs are a team featured in the new NFL x #OVO apparel collection.

USA Today Sports Media Group

Noel Gallagher’s High Flying Birds at OVO Arena review: Northern soul on steroids

All you need for success is a set of Oasis deep cuts and some acoustic ballads

Evening Standard

OVO Energy is offering free radiator keys to help households save £155 on energy bills – here's how to claim yours

Don't miss the chance to grab one

Ideal Home

How to get tickets for Nickelback's Get Rollin' gig at Glasgow's OVO Hydro

Here is when and how to get tickets for Nickelback's Get Rollin' World Tour gig in Glasgow's OVO Hydro ahead of presale.

The National (Scotland)

Why is Ovo unable to change my meter?

I asked the supplier to remove an old prepayment model two years ago, and as a result I’m overpaying

The Guardian - UK

'Phenomenal demand': Huge R&B star announces Scottish gig as part of tour

AN American R&B singer has announced they will be performing in Scotland next year.

The National (Scotland)

Ovo tells my 95-year-old mother she owes £31,554

It was first discovered when her SSE account was moved over, then the amount kept fluctuating

The Guardian - UK

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The Guardian - UK

A cry for help! Energy providers play the villain in dramas to chill the blood

And the cast is always the same … the firms are the predators, while householders are victimised

The National (Scotland)

British Gas, OVO, E.ON, EDF, Shell customers warned ahead of price cap change

Customers at the largest suppliers: Ovo, SSE, British Gas and E.On, have been urged to take note ahead of the Ofgem price cap change.

The Independent UK

28% of disabled people ‘have seen finances hit by lack of ease contacting firms’

Experian has launched a support hub to act as a ‘one-stop’ portal for people to give their contact preferences for several businesses.

The Guardian - UK

How can Ovo send debt threats when I don’t even have an account?

I am being warned my credit rating could be impacted when I have never had an account with it or any of the companies it owns

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The Guardian - UK

The great meter mix-up: are you paying for your neighbour’s gas?

Database errors mean customers have been getting huge demands from firms that don’t even supply them

The Week

The cost of cooling your home

Fans and air-conditioning units are being snapped up by sweltering consumers, but what is the most economical way to keep homes cool during heatwaves?

The Independent UK

Ovo joins calls for overhaul of household energy standing charges

Ofgem recently announced that firms can raise standing charges from 82p a day to 83p from October 1.

The Guardian - UK

Ofgem orders Ovo to improve customer service after ‘serious concerns’ raised

Energy regulator tells third largest UK supplier to take action after being alerted to handling of complaints

The National (Scotland)

Ofgem forces Ovo Energy to improve ‘serious’ customer complaints backlog

Ovo Energy has been ordered to improve its customer service following “serious concerns” about its unresolved complaints and waiting times.

Evening Standard

Flying taxi owned by Ovo Energy billionaire Stephen Fitzpatrick crashes in Cotswolds

A flying taxi owned by UK-born billionaire and Ovo Energy chief Stephen Fitzpatrick has crashed during a test run in the Cotswolds, according to reports.

The Guardian - UK

E.ON’s prepayment meter forced us out of our home

Every time we topped up, we were paying down some of the previous tenant’s debt, so we couldn’t afford to heat our flat

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Victoria Coren Mitchell

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Nationwide Building Society

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