UNBELIEVABLE: 2 - Caught on Camera

UK energy: about 14m households getting ‘below-average’ service

Ecotricity ranked top in Citizens Advice survey, followed by Outfox, Octopus and Co-operative

The Guardian - UK · Mar 17

Royal Mail criticised as first-class stamp price rises to £1.80 despite ‘failing service’

Company attacked for ‘forcing people to dig deeper into their pockets’ as second-class stamps increase to 91p

The Guardian - UK · Mar 6

AI contributes to spike in fashion sales complaints to Citizens Advice

The advisory service said it was helping a consumer with a fashion purchase every seven minutes.

Evening Standard · Feb 23

More than 400,000 people sought debt help from Citizens Advice in 2025

Around 13,300 people have already turned to the charity for help with debt in the first working week of 2026.

The Independent UK · Jan 15

Christmas parcels: the best ways to send them in the UK – and the last posting dates

From picking Royal Mail or a courier firm to avoiding post office queues, here’s how to have a stress-free experience

The Guardian - UK · Dec 5, 2025

Beware buy now, pay later temptation on Black Friday, debt charities warn

Billions will be spent on credit over the discount weekend but experts say the payment option is ‘not risk-free’

The Guardian - UK · Nov 22, 2025

Revealed: The best and worst parcel delivery companies in the UK

A recent report has revealed the rankings of the largest delivery services in the UK

The Independent UK · Nov 19, 2025

Tony Blair’s think tank joins calls for £300 cut in energy prices ahead of Budget

A report by the Energy Crisis Commission has called for next week’s Budget to include details on how the government will reduce the gap between electricity and gas prices

The Independent UK · Nov 19, 2025

Government must tackle high electricity prices in Budget, industry experts say

Electricity prices in the UK remain some of the highest in Europe after Russia’s invasion of Ukraine in 2022 sparked the energy crisis.

Evening Standard · Nov 19, 2025

Parcel problems reach record as 15 million people are let down on the doorstep

Citizens Advice said its fifth annual parcel league table laid bare ‘how broken this market is’.

Evening Standard · Nov 19, 2025