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EXPLAINED: 21 | Rare Historical Photos

Washington presses Southwest Airlines for prompt refunds, reimbursements after meltdown

The U.S. Department of Transportation and Secretary Pete Buttigieg will require Southwest Airlines to give prompt refunds and reimburse extra expenses after its holiday cancellation meltdown, adding pressure from Washington to speed along a move the carrier is already making to placate customers.

Tribune News Service

Wall Street investors shrug off Southwest Airlines’ holiday meltdown

Southwest Airlines has regained most of the value it lost on Wall Street when its operations cratered in late December and left hundreds of thousands of passengers without flights around Christmas.

Tribune News Service

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

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Southwest crisis reveals clubby world of airline leaders

The operational chaos that engulfed Southwest Airlines Co. over the busy holiday period was a crisis decades in the making.

Tribune News Service

Southwest’s holiday meltdown was decades in the making

Are you done with Southwest Airlines, after your Christmas and New Year’s travel was ruined by the airline?

Tribune News Service

Southwest Airlines doles out travel credits. Is it enough to appease disrupted flyers?

As Southwest Airlines returns to normal flight scheduling, the company has another daunting task ahead: making amends to inconvenienced flyers — many of whom can’t put a price on their scrapped plans and missed time with family over the holidays.

Tribune News Service

Southwest Airlines' holiday chaos could cost the company as much as $825 million

Southwest Airlines says disruptions that led to more than 16,700 cancelled flights over the holidays will have severe financial consequences for the company.

WEKU

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1 Airline Stock to Buy in 2023 and 2 to Sell Short

The airline industry seems well-positioned to grow significantly in the foreseeable future, thanks to pent-up travel demand. Hence, fundamentally strong airlines stock Southwest Airlines (LUV) could be a wise addition to one’s portfolio. However, amid macroeconomic headwinds and the industry’s post-pandemic challenges, fundamentally weak stocks Spirit Airlines (SAVE) and Astra…

StockNews.com

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

Southwest Airlines’ fiasco highlights why boards must prioritize digital strategy

Southwest Airlines' flight cancellation debacle underscores the need for corporate boards with digital transformation expertise.

Fortune

Southwest, after strong 2022 rebound, expects losses in Q4

Southwest says it now anticipates a loss in its fourth quarter after the airline canceled more than 16,000 flights around Christmas and left holiday travelers stranded

The Independent UK

Southwest's meltdown could end up being good for travelers

The Southwest debacle could lead to big consumer-friendly changes

Axios

Editorial: Want to end air travel chaos? Enforce passenger rights

Chaos reigned at the nation’s airports over the holidays. Lost luggage piled up unclaimed. Police were called to help calm passengers who were demanding answers. The grandkids didn’t make it in time for Christmas dinner.

The Philadelphia Inquirer

As Southwest Airlines recovers from one meltdown, how does it prevent another?

Reeling from one of the worst months in company history, Southwest Airlines leaders are trying to figure out what options there are, if any, to prevent another cancellation meltdown.

Tribune News Service

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The Independent UK

Southwest starts on reputation repair after cancellations

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded

Roll Call

Capitol Hill promises even more scrutiny for Southwest Airlines - Roll Call

Southwest Airlines will be subject to Senate scrutiny after canceling more than 70 percent of its flights the day after Christmas.

The Independent UK

Frontier Airlines offers free flights to people who adopt stray kittens

The tiny trio of cats have been named Frontier, Delta and Spirit

The Independent UK

Passenger sues Southwest for failing to provide ‘prompt refunds’ amid December chaos

Credit was offered but there were no alternative flights available

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Tribune News Service

San Diego Southwest customers sue airline over canceled flight during Christmas holiday period

Two San Diego County residents whose holiday plans were disrupted by the recent Southwest Airlines meltdown across the country have fought back by filing a proposed class-action lawsuit against the airline, claiming unlawful and deceptive business practices.

Tribune News Service

Southwest Airlines’ meltdown loss could run $500 million to $700 million

When Southwest Airlines’ had an operational meltdown in October 2021, it cost the airline $75 million in lost revenue.

Los Angeles Times

Southwest Airlines meltdown left me stranded — and grateful

I felt lucky when our flight landed in Dallas.

WEKU

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

The Independent UK

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

Tribune News Service

Southwest Airlines sending vouchers to passengers disrupted by holiday meltdown

Southwest Airlines is sending out vouchers worth as much as $300 to clean up the reputational damage from canceling more than 17,100 flights in eight days around Christmas.

The Independent UK

Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

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