Our children may be surprised by what’s in our will – should we tell them now? You don’t have to reveal the contents, but I’ve seen families torn apart by unexpected inheritance plans The Guardian - UK · Sep 20
We offered my friend a room to help her out, but four years later she’s still living with us You need to check where you stand legally, but I fear you’re being taken advantage of and will have to ask her to leave The Guardian - UK · Feb 8
What you should do if you have bought a product that has been recalled Here’s legal expert Gary Rycroft’s checklist for recalled food products: Evening Standard · Jan 21
Travel FX slow to refund £1,500 after Singapore dollars failed to show Currency firm insisted I had to wait for Royal Mail to investigate, forcing me to buy another £1,500 elsewhere The Guardian - UK · Sep 30, 2025
‘Upsetting and frightening’: what’s really behind the door of your holiday rental? Accommodation websites stand accused of not carrying out adequate checks on hosts, turning stays into nightmares The Guardian - UK · Jan 6, 2025
John Lewis glass-top dining table led to a shattering experience The seven-year-old table exploded on the hottest day of the year but I am being refused a refund The Guardian - UK · Sep 19, 2024
Airport parking: £100 fines in Bristol ‘could be unenforceable’ Eagle-eyed reader and consumer solicitor say local bylaws are key to question of enforcement The Guardian - UK · Sep 14, 2024
T&Cs at adventure travel firm GVI Planet are totally OTT It cancelled our booking to take part in a conservation programme in Costa Rica, then wanted us to pay to get a refund The Guardian - UK · Mar 11, 2024
My brother is trying to defraud our mother’s estate Don’t be bullied. Any shady dealings will be revealed by the probate process, so let the solicitors get to the bottom of this difficult issue The Guardian - UK · Dec 22, 2023
Amazon shows ‘contempt’ for UK law over parcel thefts Its insistence that customers need a police report to get a refund after goods fail to turn up could go against Consumer Rights Act The Guardian - UK · Nov 14, 2023
My partner doesn’t want me on the mortgage – should I be worried? A power imbalance in your relationship could spell trouble for the future. It’s time to have an honest conversation The Guardian - UK · Apr 14, 2023
How do I protect my bereaved friend from predatory behaviour? Keep in touch regularly. She may get defensive so a gentle approach may help your friend open up The Guardian - UK · Mar 31, 2023
easyJet: how will passengers wrongly denied boarding get the compensation due? How can you tell if you were turned away at the departure gate wrongly – and what can you claim? The Independent UK · Sep 2, 2022
What to do if you can't pay your energy bill and how to complain to your supplier Consumer rights expert Martyn James explains what to do if you can't afford your energy bill - and how to complain to your supplier - ahead of the huge price cap rise that is expected this winter Daily Mirror · Aug 13, 2022
The Independent UK · May 18, 2022 Why are airport queues so long and what are passengers’ rights if they miss a flight? Exclusive: Former Gatwick security officer Simon Calder explains all
The Independent UK · Apr 5, 2022 Why are airport queues so long and what are passengers’ rights if they miss a flight? Exclusive: Former Gatwick security officer Simon Calder explains all
The Guardian - UK · Mar 25, 2022 I’m very happy with my partner, but why won’t he divorce his wife? He may feel ashamed, scared – or perhaps he’s just lazy? Either way, you need to look at legal avenues that may open doors for him