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UNCOVERED: Energy ombudsman - Caught on Camera

British Gas prepay energy bills blunder leaves 'paranoid' Gateshead woman £215 in debt

Diane Frith was frightened bailiffs would come to her home after British Gas claimed she owed the firm £215 despite being on a prepayment meter

Chronicle Live

Complaints to UK energy watchdog hits record levels - with more than 100k last year alone

Complaints to the Energy Ombudsman have reached record levels, passing 100,000 last year, as anger grows at the pre-payment scandal that has seen people's homes broke into by British Gas subcontractors

Daily Mirror

Complaints to Energy Ombudsman ‘topped 100,000 last year’

The main problems were reported to be incorrect billing, poor customer service and problems switching suppliers

Evening Standard

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Martin Lewis issues advice on best time customers should contact their energy company

Calling your provider in the morning could result in you being placed on hold for a far longer time than if you called a bit later

Manchester Evening News

Money expert shares key tips on challenging your energy supplier over high Direct Debit payments

If you have reduced your energy usage but your bill estimates are still rising then it may be time to contact your supplier.

Daily Record

Money expert shares key tips on challenging your energy supplier over high Direct Debit payments

If you have reduced your energy usage but your bill estimates are still high then it may be time to contact your provider.

Daily Record

Money expert's advice on challenging high energy direct debit payments

If you think your direct debit is too much, you can take steps

Wales Online

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Energy company wrongly cuts off takeaway shop's power for six weeks in bill dispute

Mr Rahim, 53, who has run the establishment for 25 years, arrived at work one afternoon to find that someone had broken into the back of his shop

Daily Mirror

Five things to do if you suspect your energy provider is overcharging you

If you think you’re being overcharged by your supplier, it is important to take action as soon as possible.

Daily Record

Five steps to take if you think your energy company is overcharging you

You need to act as soon as possible

Wales Online

Energy bills: What to do if you think you're being overcharged

Ofgem has warned energy suppliers after finding several companies were taking too much money from customers

Liverpool Echo

How to ask your energy provider for help if you struggle to pay higher heating bills this winter

Crucial support available from energy providers you should know about.

Daily Record

Energy bill experts share what suppliers should be doing to support customers

Energy regulator Ofgem has issued a warning to energy providers, stating that most UK providers do not meet the requirements expected of them when supplying support.

Edinburgh Live

What support is available if you are struggling to pay energy bills

Under official Ofgem rules, your provider must organise an affordable payment plan and as part of this, consumers have the right to ask for a bills review

Wales Online

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The Guardian - UK

Students warned to beware hidden costs of bill-splitting firms

Handing over the ‘boring stuff’ to a third party when sharing a house at university comes with its risks

Nottingham Post

Nottinghamshire woman says energy firm nearly 'sank' her business over £3,000 overcharge

The Energy Ombudsman has ruled that she should be refunded

Daily Mirror

What to do if you can't pay your energy bill and how to complain to your supplier

Consumer rights expert Martyn James explains what to do if you can't afford your energy bill - and how to complain to your supplier - ahead of the huge price cap rise that is expected this winter

Edinburgh Live

Easiest ways to check if your energy bill is wrong - including smart meter errors

The energy Regulator announced that over a few years previous, 1million people had been overcharged £7.2million by 18 energy firms. And that was just as a result of switching suppliers.

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Daily Mirror

Easy ways to check if your energy bill is wrong - including smart meter mistakes

Energy firms often automate the process of calculating bills – which means mistakes happen. Here, our consumer expert, Martyn James, talks your through the red flags to watch out for

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