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THE TRUTH ABOUT: 15 - Caught on Camera

Octopus Energy to pay out £1.5m over thousands of bill errors

Supplier failed to issue final bills to 34,000 prepayment customers who stopped using it, Ofgem finds

The Guardian - UK · Jul 8, 2025

Octopus Energy to pay £1.5 million for prepayment meter billing errors

OCTOPUS Energy is to pay £1.5 million in refunds and compensation after it failed to provide customers with final bills within six weeks, Ofgem has…

The National (Scotland) · Jul 8, 2025

Octopus energy to pay £1.5m in compensation for bill errors – are you eligible?

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six weeks.

The Independent UK · Jul 8, 2025

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Octopus Energy pays £1.5 million for prepayment meter billing errors

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six weeks.

Evening Standard · Jul 8, 2025

Heathrow fires: What caused the substation blaze which led to travel chaos

A new report unveils that a catastrophic failure by the National Grid led to the power outage, prompting an Ofgem investigation into preventable faults

Evening Standard · Jul 2, 2025

Fire That Closed Heathrow Traced To Unrepaired Transformer

A fire at an electrical substation that forced a shutdown at London's Heathrow Airport in March was likely caused by moisture entering electrical components, a problem first flagged in 2018, a report said Wednesday.

International Business Times · Jul 2, 2025

Substation fire that shut Heathrow Airport was preventable, says watchdog report

Ofgem said it had opened an official enforcement investigation into National Grid Electricity Transmission.

Evening Standard · Jul 2, 2025

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Heathrow substation fire ‘caused by fault first identified seven years ago’

Ofgem opens investigation into National Grid as report finds incident that cut airport power was preventable

The Guardian - UK · Jul 2, 2025

Heathrow fire caused by preventable fault, report finds, as Ofgem launches investigation into incident – as it happened

Fire caused by ‘catastrophic failure’ on one of transformer’s high voltage bushings, a ‘technical fault’ most likely caused by moisture and first detected in 2018

The Guardian - UK · Jul 2, 2025

Great Britain’s energy networks to get £24bn upgrade but bills to rise

Ofgem approves investment amid push by government to expand UK’s renewables sector

The Guardian - UK · Jul 1, 2025

Energy bills fall as price cap predicted to drop further in October

The latest forecast of a further 1% drop comes on the day Ofgem’s latest price cap adjustment – a fall of 7%, or £129 – takes effect for households.

Evening Standard · Jul 1, 2025

Energy bills are set to surge. Here’s why

IN FULL

The Independent UK · Jul 1, 2025

Energy bills set to rise after Ofgem approves £24bn investment

UK energy bills are set to rise despite billions of pounds of investment to upgrade infrastructure ...

The National (Scotland) · Jul 1, 2025

Energy bills to rise after Ofgem approves £24bn investment

The watchdog revealed households will see bills surge by £104 by 2031 to cover the cost of the extra network investment.

Evening Standard · Jul 1, 2025

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The Independent UK · Jul 1, 2025

Energy bills to rise £104 despite price cap drop

The money will go towards a major upgrade of the UK grid

The Independent UK · Jun 30, 2025

Millions told to send in meter readings today to save money

Ofgem’s energy price cap will fall by 7% from July 1, meaning a drop of £129 to £1,720 per year for the typical household bill.

Evening Standard · Jun 29, 2025

Energy sector set to discuss how National Grid can meet AI demand

The group is made up of energy providers, tech companies, energy regulator Ofgem, Energy Secretary Ed Miliband and Tech Secretary Peter Kyle.

The Independent UK · Jun 26, 2025

ECO4 grant eligibility: How to apply for free UK solar panels

ECO4 can fund solar panels and other energy-saving upgrades for eligible households in Great Britain, but the scheme ends on 31 December 2026

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Evening Standard · Jun 25, 2025

Energy market needs more time-based tariffs, Ofgem boss tells MPs

Ofgem chief executive Jonathan Brearley told MPs that the tariffs could ‘dramatically reduce bills’.

The National (Scotland) · Jun 25, 2025

Households urged to submit meter readings ahead of Ofgem lowered price cap

Households in Scotland have been urged to submit meter readings before midnight on June 30 to avoid being overcharged

The Guardian - UK · Jun 24, 2025

UK energy meter switch-off delayed amid fears over heating and higher bills

RTS meters in 300,000 homes to be phased out rather than turned off on 30 June deadline

Evening Standard · Jun 19, 2025

Miliband extends help with energy bills to more than 500,000 London homes

But campaigners warn the £150 rebate is not enough to protect vulnerable households

Evening Standard · Jun 18, 2025

Switching off RTS energy meter system to be delayed, says Government

The Department for Energy Security and Net Zero said there will be a ‘managed and more controlled start’ to the phase-out from June 30.

The Independent UK · Jun 18, 2025

4,000 customers to get compensation for unpaid Warm Home Discounts

IN FULL

The Independent UK · Jun 18, 2025

Major UK energy provider ordered to pay £150 compensation to thousands of customers

Ofgem says the provider ‘fell short’ of its standards

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